Q: What age range are Peppy Pals toys suitable for?
A: Our toys are designed for children aged 0 to 14 years old.
Q: How can I place an order?
A: You can place an order directly through our website by adding items to your cart and proceeding to checkout.
Q: Do you offer international shipping?
A: Currently, we are serving our product deliveries only for India. And soon International Shipping May be Active on our website.
Q: How long does delivery take?
A: Delivery times vary depending on your location, but we typically deliver within 3-7 business days in India.
Q: What payment methods do you accept?
A: We accept payments via debit and credit cards, net banking, and popular online payment gateways.
Q: Can I track my order?
A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Q: What is your return policy?
A: We do not accept returns. Exchanges are available only for products that are damaged. If you receive a damaged product, please notify us on the same day of receiving your order to arrange an exchange. Call us at +91 9998645800.
Q: How do I contact customer service?
A: You can contact our customer service team via email, phone, or through our website’s contact form.
Q: Are your toys safe for young children?
A: Yes, all our toys meet safety standards and are made from non-toxic materials.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for an additional fee. You can add gift wrapping from the “Other” category.
Q: Can I cancel or modify my order after placing it?
A: Orders cannot be cancelled or changed once they have been dispatched. To cancel your order before dispatch, please call us at +91 9998645800.
Q: Do you offer discounts for bulk purchases?
A: Yes, we offer discounts for bulk purchases. Please contact our sales team for more details.
Q: Are there any special offers or promotions?
A: We regularly offer special promotions and discounts. Sign up for our newsletter to stay updated.
Q: How do I know if a toy is age-appropriate?
A: Each product page includes age recommendations to help you choose the right toy for your child.
Q: Can I create a wishlist on your website?
A: Yes, you can create a wishlist by registering an account on our website.
Q: Are there any assembly instructions for certain toys?
A: Yes, toys that require assembly come with detailed instructions. These can also be found on the product page.
Q: Do you have a physical store location?
A: Currently, we operate exclusively online to offer a wide range of products at competitive prices.
Q: How can I leave a review for a product?
A: You can leave a review on the product page after purchasing and trying the toy.
Q: What should I do if I receive a damaged item?
A: If you receive a damaged product, please notify us on the same day of receiving your order to arrange an exchange. Call us at +91 9998645800.
Q: How can I stay updated on new arrivals and exclusive deals?
A: Follow us on social media and subscribe to our newsletter to stay updated on new arrivals, exclusive deals, and more!
