Refund and Returns Policy

Payment

We accept all valid debit cards, credit cards, wallet, UPI, Net banking, and COD payment methods.

Shipping & Returns

Peppy Pals Toys ships within India only and uses reputable courier companies.

You can reach us at info@peppypalstoys.com or +91 9998645800 between Monday-Saturday, 11am-7pm in case of any queries.

You will receive an email and/or text message with tracking details once your order has been dispatched.

We deliver to most parts of India within 3-7 days. While we use reputable couriers and work around the clock to ensure your order reaches in time, Peppy Pals Toys cannot be held responsible for shipping delays due to natural disasters, strikes, bank holidays, or situations beyond our control.

Shipping Charges

All shipping is free. Express delivery charges, if applicable, will be as per actuals.

Cancellations

Orders once placed cannot be cancelled or changed once it has been dispatched. Please call on +91 9998645800 to cancel the order before dispatch.

Returns & Exchange

Due to hygiene & safety concerns with regards to baby/kids products, Peppy Pals Toys has a strict no exchanges or refunds policy across the website.

This also means that all the products you receive are:

  • Fresh,
  • Original,
  • Unopened, and of
  • High quality.

This is an unparalleled commitment in an eCommerce driven by returns and exchanges.

Damaged Products

 If you receive a damaged product, please notify us on the same day of receiving your order to arrange an exchange. Call us at +91 9998645800 or email us on info@peppypalstoys.com